Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Safety-minded","Attention to detail"]

Deliver vehicles to customers’ doors using Carvana’s custom haulers, while handling loading/unloading, inspections, and safe driving. Complete customer paperwork and maintain detailed notes in the customer tracking system. Work a required shift window from 1am–9pm with availability 7 days a week, earning performance-based pay increases plus comprehensive health, time off, and education support benefits.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom haulers, while handling loading/unloading, inspections, and safe driving. Complete customer paperwork and maintain detailed notes in the customer tracking system. Work a required shift window from 1am–9pm with availability 7 days a week, earning performance-based pay increases plus comprehensive health, time off, and education support benefits.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors with custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure safe-to-drive condition.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak and understand English.
  • •Physically perform demanding tasks including detailing vehicles and loading/unloading hauler vehicles in indoor/outdoor conditions.
  • •Requires grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs.
  • •Must be at least 21 years of age and possess a valid driver’s license; must pass a drug test and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedSafety-mindedAttention to detail
Licenses:Valid driver’s licenseNotaryChauffeur’s licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn