Customer Support Manager PureBallast

Alfalaval
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Leadership","Customer focus","Communication","Team building","Strategic thinking"]

Lead a ~10-person Asia-based team within the PureBallast Global Sales and Customer Support organization, guiding shipyards and ship owners through design, purchase, installation, and ongoing operations of the PureBallast system. Drive customer experience, loyalty, and proactive claims management while collaborating with global Sales Companies, the Qingdao factory, and Stockholm R&D to capture market opportunities and improve offerings.

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Alfalaval
Alfalaval
4 months ago

Customer Support Manager PureBallast

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead a ~10-person Asia-based team within the PureBallast Global Sales and Customer Support organization, guiding shipyards and ship owners through design, purchase, installation, and ongoing operations of the PureBallast system. Drive customer experience, loyalty, and proactive claims management while collaborating with global Sales Companies, the Qingdao factory, and Stockholm R&D to capture market opportunities and improve offerings.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Develop a strong pro-active team and lead them supporting our shipyard and ship owner customers in their full customer journey.
  • •Being an inspiring leader, clearly articulate a forward-thinking vision for the team in a highly dynamic and demanding business environment.
  • •Be dynamic, creative and close to the market to capture new solutions for our shipyard and ship owner customers to differentiate ourselves against competition.
  • •Strengthen customer loyalty through pro-active initiatives
  • •Strategic claims management to achieve excellent customer satisfaction and continuous quality improvement and cost reduction.

Key Requirements

  • •University degree within Naval Architecture, Marine Engineering, or relevant background.
  • •Preferably experience in the maritime industry within technical development and service & sales processes.
  • •Excellent English skills in written and spoken language.
  • •A genuine interest in people and inspiring leadership skills; experience in building and maintaining dynamic, pro-active teams.
  • •Strong business acumen and customer focus; solid technical understanding and ability to see the big picture.
Experience:Maritime
Education:Bachelor's
Skills:LeadershipCustomer focusCommunicationTeam buildingStrategic thinking
Languages:English

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn