Field Technician - Corona (Remote Home, US)

Atos
United States
Workplace: RemoteFull timeUSD 54,386 - 105,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Problem-solving","Customer service orientation","Communication","Independent work","Organizational skills"]

Provide on-site (and some remote) technical support for end users, handling installation, configuration, upgrades, and break-fix troubleshooting for hardware, software, operating systems, and connectivity. Serve as the primary contact for customer locations, diagnose network and peripheral issues, manage tickets within service levels, and maintain accurate incident documentation and hardware asset/inventory records while following security and compliance policies.

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Atos
Atos
2 days ago

Field Technician - Corona (Remote Home, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide on-site (and some remote) technical support for end users, handling installation, configuration, upgrades, and break-fix troubleshooting for hardware, software, operating systems, and connectivity. Serve as the primary contact for customer locations, diagnose network and peripheral issues, manage tickets within service levels, and maintain accurate incident documentation and hardware asset/inventory records while following security and compliance policies.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for network, server, and peripheral equipment, diagnosing and resolving hardware, software, OS, and connectivity issues.
  • •Install, configure, upgrade, and replace equipment, and troubleshoot wired network connectivity problems.
  • •Travel to customer sites for break-fix services, equipment deployments, and technology refresh initiatives; execute moves/adds/changes per procedures.
  • •Maintain accurate hardware inventory and asset assignments, coordinating device receiving, deployment, collection, and disposal while following asset management and security policies.
  • •Manage tickets and service requests within service level targets, follow IT processes and compliance requirements, and maintain detailed incident/service request documentation.

Pay and Benefits

Salary: USD 54,386 - 105,000 annually
Perks:Health InsuranceDentalVisionFlexible SpendingEmployee Assistance401kLegal InsurancePet InsuranceWellness Stipend

Key Requirements

  • •Associate's degree, technical certification, or equivalent work experience.
  • •2+ years of experience in desktop support, field services, or technical support.
  • •Experience troubleshooting hardware, software, and network issues.
  • •Familiarity with Active Directory, device management tools, and ticketing systems.
  • •Valid driver's license and ability to travel to customer locations.
Experience:2+ yearsDesktop supportField servicesTechnical support
Education:Associate's
Skills:Problem-solvingCustomer service orientationCommunicationIndependent workOrganizational skills
Licenses:Driver's license
Certifications:CompTIA A+CompTIA Network+Microsoft certifications
Tech Stack:Active DirectoryDevice management toolsTicketing systemsMDMNetworking

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn