Loss Prevention Partner

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 31,900 - 43,200 annuallyFunction: Security & Public SafetySkills: ["Communication","Conflict resolution","Attention to detail","Customer service","Relationship building"]

Investigate shrinkage trends and protect shop profits as part of the Profit Protection team. Act as a key contact for profit protection issues, mitigate malicious harm to Partners and customers, manage shrinkage performance within agreed risk appetite, and address external/internal dishonesty, procedural failure, and admin error. Patrol the shop floor to deter theft, monitor CCTV for suspicious behaviour, de-escalate conflict, and support investigations when required.

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Waitrose & Partners
Waitrose & Partners
2 hours ago

Loss Prevention Partner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Investigate shrinkage trends and protect shop profits as part of the Profit Protection team. Act as a key contact for profit protection issues, mitigate malicious harm to Partners and customers, manage shrinkage performance within agreed risk appetite, and address external/internal dishonesty, procedural failure, and admin error. Patrol the shop floor to deter theft, monitor CCTV for suspicious behaviour, de-escalate conflict, and support investigations when required.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Security & Public Safety

Key Responsibilities

  • •Serve as a point of contact for branch profit protection issues and escalate as required.
  • •Patrol the shop floor to deter potential theft and monitor CCTV for suspicious behaviour.
  • •Investigate trends and report on key themes relating to shrinkage.
  • •Manage shrinkage performance within budget and risk appetite, addressing dishonesty, procedural failure, and administrative error.
  • •De-escalate conflict situations professionally and support investigations when required.

Pay and Benefits

Salary: GBP 31,900 - 43,200 annually

Key Requirements

  • •Be 18 years or older to work in this role.
  • •Excellent verbal and written communication skills.
  • •Confidence in resolving conflict.
  • •Strong attention to detail to spot trends and signs of profit loss.
  • •Good customer service and relationship-building skills.
Experience:RetailCustomer-facing
Skills:CommunicationConflict resolutionAttention to detailCustomer serviceRelationship building
Tech Stack:CCTV

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn