IT Quality Specialist

Canon
Netherlands
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Drive for results","Customer focus","Ownership","Team player","Stakeholder engagement"]

Ensure Canon’s core IT service management (ITSM) solutions meet quality, compliance, and performance expectations. Own and evolve the enterprise ITSM platform Xurrent and related integrations, including Power BI reporting and data models. Configure, test, and maintain ITSM solutions, resolve incidents, define and implement changes, and perform root cause analysis. Develop dashboards and KPIs, oversee CMDB governance, and deliver documentation and user training.

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Canon
Canon
3 months ago

IT Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Closed

Job Summary

Ensure Canon’s core IT service management (ITSM) solutions meet quality, compliance, and performance expectations. Own and evolve the enterprise ITSM platform Xurrent and related integrations, including Power BI reporting and data models. Configure, test, and maintain ITSM solutions, resolve incidents, define and implement changes, and perform root cause analysis. Develop dashboards and KPIs, oversee CMDB governance, and deliver documentation and user training.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Translate business needs into ITSM system designs and ensure ITSM solutions meet quality, compliance, and performance expectations.
  • •Configure, test, and maintain Xurrent and Power BI ITSM solutions, including handling incidents, information requests, changes, and root cause analysis.
  • •Act as contact point for user communities by communicating releases, updates, and new capabilities; maintain runbooks, documentation, and knowledge articles.
  • •Own CMDB by defining, promoting, and maintaining CMDB structure, policies, governance, and data accuracy.
  • •Develop and maintain ITSM dashboards and reports using Xurrent/Power BI, analyzing ITSM data to identify trends, gaps, and improvements.

Key Requirements

  • •5+ years in IT operations or IT service management with proven experience improving ITSM systems and processes.
  • •Strong knowledge of ITSM frameworks including ITIL, USM, and ISO 20000, and core processes such as Incident, Change, Problem, and CMDB.
  • •Experience with Xurrent and Power BI, including understanding of integrations and data structures.
  • •ITIL Foundation (v4 or higher).
  • •Preferred: experience with USM, ISO 20000, multinational/matrixed organizations, outsourced service providers, and CMDB optimization.
Experience:5+ years
Skills:Drive for resultsCustomer focusOwnershipTeam playerStakeholder engagement
Certifications:ITIL Foundation (v4 or higher)
Tech Stack:ITILUSMISO 20000IncidentChangeProblemCMDBXurrentPower BIData modelingIntegrationsKSA

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn