Canon

1 month ago

IT Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

IT Quality Specialist responsible for ensuring ITSM solutions meet quality, compliance, and performance standards. Acts as Product Owner for enterprise ITSM platform Xurrent and related integrations, drives improvements in usability, transparency, and operational efficiency, and delivers dashboards and reporting to support IT operations across a multinational environment.

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•ITSM solution support: Translate business needs into system designs, configure, test and maintain Xurrent and Power BI ITSM solutions, resolve incidents, define and implement changes, and develop improvements.
•CMDB ownership: Define, promote, and maintain CMDB structure, policies and governance; ensure data accuracy and control mechanisms.
•Reporting & analytics: Develop and maintain ITSM dashboards and reports (Xurrent/Power BI); analyze ITSM data to identify trends, gaps, and improvements; keep reports current.
•QA of ITSM solutions: Ensure core ITSM solutions meet quality, compliance, and performance expectations; monitor automated controls and releases.
•Stakeholder engagement & training: Act as contact point for user communities; communicate releases, updates and provide trainings/workshops.

Key Requirements

•5+ years in IT operations or IT service management
•Experience with Xurrent and Power BI
•ITIL Foundation (v4 or higher)
•Strong analytical and data modelling skills
•Experience improving ITSM systems and processes

Experience:5+ yearsIT operationsIT service managementITSM

Skills:ITILPower BIXurrentCMDBITSMDashboardData modellingStakeholder engagement

Certifications:ITIL

Languages:English

Tech Stack:XurrentPower BIITILISO 20000

Company Brief

Canon

Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn

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Canon

1 month ago

IT Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•ITSM solution support: Translate business needs into system designs, configure, test and maintain Xurrent and Power BI ITSM solutions, resolve incidents, define and implement changes, and develop improvements.
•CMDB ownership: Define, promote, and maintain CMDB structure, policies and governance; ensure data accuracy and control mechanisms.
•Reporting & analytics: Develop and maintain ITSM dashboards and reports (Xurrent/Power BI); analyze ITSM data to identify trends, gaps, and improvements; keep reports current.
•QA of ITSM solutions: Ensure core ITSM solutions meet quality, compliance, and performance expectations; monitor automated controls and releases.
•Stakeholder engagement & training: Act as contact point for user communities; communicate releases, updates and provide trainings/workshops.

Key Requirements

•5+ years in IT operations or IT service management
•Experience with Xurrent and Power BI
•ITIL Foundation (v4 or higher)
•Strong analytical and data modelling skills
•Experience improving ITSM systems and processes

Experience:5+ yearsIT operationsIT service managementITSM

Skills:ITILPower BIXurrentCMDBITSMDashboardData modellingStakeholder engagement

Certifications:ITIL

Languages:English

Tech Stack:XurrentPower BIITILISO 20000

Company Brief

Canon

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn