Manager Operations (Quezon, National Capital Region (NCR), PH, 1101)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Customer service","Risk awareness","Relationship building","Knowledge sharing"]

Lead the Collateral Services operations function by reviewing and analyzing margin call disputes and portfolio reconciliation breaks, and ensuring timely escalations to operations, front office, and risk teams. Manage and develop a cohesive team, monitor productivity and quality against agreed timescales, and implement strategies to close performance gaps through training and staffing coverage. Improve service, manage operational risk, and maintain relationships with business partners across areas.

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FursaFursa
HSBC
HSBC
2 days ago

Manager Operations (Quezon, National Capital Region (NCR), PH, 1101)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead the Collateral Services operations function by reviewing and analyzing margin call disputes and portfolio reconciliation breaks, and ensuring timely escalations to operations, front office, and risk teams. Manage and develop a cohesive team, monitor productivity and quality against agreed timescales, and implement strategies to close performance gaps through training and staffing coverage. Improve service, manage operational risk, and maintain relationships with business partners across areas.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Review and analyze margin call disputes and portfolio reconciliation breaks above investigation thresholds.
  • •Ensure timely escalations to operations management, front office, and risk management teams.
  • •Lead and monitor team performance, productivity, quality of work, and delivery within agreed timescales.
  • •Develop strategies and action plans to address performance gaps, training needs, and staffing/coverage requirements.
  • •Maintain equipment/systems and work environment, improve service/value/costs, and manage operational risks in line with procedures and regulatory requirements.

Key Requirements

  • •Support the Collateral Dispute and Portfolio Reconciliation function.
  • •Ensure margin call disputes and portfolio reconciliation breaks are reviewed, analyzed, and handled to the required standard.
  • •Escalate issues in a timely manner to operations management, front office, and risk management teams.
  • •Provide leadership and customer service across management levels and lead a cohesive team in line with group and company policies.
  • •Work closely with Assistant Vice President/Vice President to ensure BAU functions are carried out according to agreed procedures.
Experience:Financial servicesDerivativesFX
Skills:LeadershipCustomer serviceRisk awarenessRelationship buildingKnowledge sharing
Tech Stack:ISDACSA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn