Virtual Relationship Manager - Emiratized Role

First Abu Dhabi Bank
Dubai
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Results-driven","Problem-solving","Risk management"]

Manage and grow a portfolio of 400–500 primarily non-borrowing customers to meet monthly and annual KPI targets. Drive customer activation, cross-selling, and profitable growth while ensuring timely KYC updates and due diligence. Provide a superior customer onboarding experience through strong knowledge of products and policies, resolve customer redresses, and maintain strict adherence to KYC, compliance, and internal controls. Stay updated on competition and suggest improvements to products and processes.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Virtual Relationship Manager - Emiratized Role

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Last checked: 13 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of 400–500 primarily non-borrowing customers to meet monthly and annual KPI targets. Drive customer activation, cross-selling, and profitable growth while ensuring timely KYC updates and due diligence. Provide a superior customer onboarding experience through strong knowledge of products and policies, resolve customer redresses, and maintain strict adherence to KYC, compliance, and internal controls. Stay updated on competition and suggest improvements to products and processes.
Location: Dubai
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage and grow a portfolio of 400–500 customers, primarily non-borrowing, to achieve sales and growth targets.
  • •Meet monthly and annual KPI objectives across portfolio growth, revenue, cross-selling, and customer activations.
  • •Activate dormant/inactive customers and ensure timely KYC updates and due diligence.
  • •Deliver superior client onboarding by maintaining strong product, policy, and process knowledge; provide transparent product recommendations.
  • •Resolve customer redresses, adhere strictly to KYC/compliance/internal processes, and proactively identify and manage risks.

Key Requirements

  • •3+ years of relevant experience in Corporate, Commercial, or Business Banking managing a customer base in a similar relationship role.
  • •Bachelor’s degree in Business Administration, Finance, Banking, or a related field is preferred.
  • •Strong knowledge of banking products, policies, and processes with a focus on customer service and sales.
  • •Excellent communication and interpersonal skills with the ability to build strong customer relationships.
  • •Familiarity with banking software and a basic understanding of KYC and compliance procedures.
Experience:Corporate bankingCommercial bankingBusiness banking
Education:Bachelor's in Business Administration, Finance, Banking, or a related field
Skills:CommunicationInterpersonal skillsResults-drivenProblem-solvingRisk management

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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Glassdoor: 3.5
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