Staff Product Manager

Freshworks
Hyderabad
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Active listening","Learning agility","Matrix influence","Problem-solving"]

Own the long-term vision and multi-year strategy for enterprise IT Service Management capabilities, translating customer insights and telemetry into an agile, high-conviction roadmap. Lead end-to-end product lifecycle planning (problem discovery, PRDs, prioritization, rollout) while turning complex IT workflows into developer-ready requirements. Partner closely with UX and Engineering, and advocate with enterprise IT leaders to co-design intuitive, AI-first service experiences at global scale.

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FursaFursa
Freshworks
Freshworks
1 month ago

Staff Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the long-term vision and multi-year strategy for enterprise IT Service Management capabilities, translating customer insights and telemetry into an agile, high-conviction roadmap. Lead end-to-end product lifecycle planning (problem discovery, PRDs, prioritization, rollout) while turning complex IT workflows into developer-ready requirements. Partner closely with UX and Engineering, and advocate with enterprise IT leaders to co-design intuitive, AI-first service experiences at global scale.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the long-term product vision and multi-year strategy for ITSM capabilities and continuously adapt the roadmap based on market research and user data.
  • •Lead end-to-end product lifecycle from problem discovery and UX journey mapping through PRDs, prioritization, and feature rollout.
  • •Translate complex IT operational workflows, service desk mechanics, and routing logic into clear, developer-ready technical requirements.
  • •Collaborate with UX Design and Engineering to co-author accessible solutions for IT administrators and end-users.
  • •Partner with enterprise IT leaders, sysadmins, and end-users to prioritize pain points and co-design solution workflows.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent practical experience with continuous technical growth).
  • •9+ years of SaaS product management experience with progressive ownership of complex enterprise software products.
  • •5+ years operating in B2B SaaS fast-scaling, iterative execution cycles.
  • •3+ years managing products built for IT or developer teams with exposure to ITSM/ITOM, service desk, or workflow automation platforms.
  • •Demonstrated ability to repeatedly ship high-impact capabilities in rapid release environments using rigorous, data-driven decisions.
Experience:SaaSB2B SaaSEnterprise softwareITSMITOM
Education:Bachelor's
Skills:CommunicationActive listeningLearning agilityMatrix influenceProblem-solving
Languages:English
Tech Stack:IT Service Management (ITSM)ITILAPIsSaaSAIIncidentProblemChangeAsset ManagementService CatalogUX journey mappingPRDsTelemetry

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor