Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Confidentiality","Adaptability"]

Serve as the first point of contact for customers, resolving questions and complaints with empathy and sound judgment. Handle complex inquiries using provided resources, keep accurate documentation for each interaction, and help ensure timely customer fulfillment. Stay current on program and product information through continuous learning, maintain confidentiality, and follow data-use legislation and service guidelines while working required shifts.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, resolving questions and complaints with empathy and sound judgment. Handle complex inquiries using provided resources, keep accurate documentation for each interaction, and help ensure timely customer fulfillment. Stay current on program and product information through continuous learning, maintain confidentiality, and follow data-use legislation and service guidelines while working required shifts.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by assessing and responding to customer needs with sound judgment when recommending solutions.
  • •Respond to inquiries and complaints professionally, using due attention to customer care.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete required documentation for each interaction, including call history and messaging third parties when needed.
  • •Stay current on program and product information through continuous learning while maintaining confidentiality and adhering to data-use guidelines.

Key Requirements

  • •Prior experience in customer service is a strong asset, with a passion for customer satisfaction excellence.
  • •English proficiency.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Ability to work all required shifts.
  • •Advanced knowledge of PCs and familiarity with system navigation.
Experience:Customer serviceFood industryRetail industry
Skills:CommunicationProblem-solvingEmpathyConfidentialityAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn