Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own a portfolio of B2B SaaS customer accounts as the primary point of contact, driving onboarding, adoption, renewals, and expansion. Act as the voice of the customer internally and partner with Implementation, Support, and Product to ensure customers realize lasting value. Build executive and operational relationships, monitor account health and churn risk, quantify ROI using usage and reporting data, and lead challenging situations with urgency and professionalism.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and lead onboarding for new customers to ensure successful launches to end users.
•Serve as the primary point of contact and the internal voice of the customer, partnering with Implementation, Support, and Product.
•Build relationships with executive sponsors and operational stakeholders by understanding goals, culture, and decision-making structures.
•Maintain structured success plans with adoption milestones and business goals, owning customer health and renewal readiness including churn-risk identification and mitigation.
•Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and identify expansion opportunities; educate customers on product updates and best practices.

Pay and Benefits

Salary: GBP 41,593 - 50,836 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVisionLearning BudgetEquity

Key Requirements

•4+ years managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, especially in store operations or headquarters environments.
•Exceptional communication, presentation, listening, and writing skills to influence stakeholders and explain complex concepts clearly.
•Strong relationship-building and collaboration skills across customers and cross-functional internal teams.
•Ability to use customer data and reporting to assess account health and inform strategy, plus strong organization and project-management skills.

Experience:4+ yearsB2B SaaSCustomer successRetail

Skills:CommunicationRelationship-buildingStakeholder managementAnalytical thinkingProject management

Languages:ItalianEnglishSpanishFrenchGerman

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and lead onboarding for new customers to ensure successful launches to end users.
•Serve as the primary point of contact and the internal voice of the customer, partnering with Implementation, Support, and Product.
•Build relationships with executive sponsors and operational stakeholders by understanding goals, culture, and decision-making structures.
•Maintain structured success plans with adoption milestones and business goals, owning customer health and renewal readiness including churn-risk identification and mitigation.
•Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and identify expansion opportunities; educate customers on product updates and best practices.

Pay and Benefits

Salary: GBP 41,593 - 50,836 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVisionLearning BudgetEquity

Key Requirements

•4+ years managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, especially in store operations or headquarters environments.
•Exceptional communication, presentation, listening, and writing skills to influence stakeholders and explain complex concepts clearly.
•Strong relationship-building and collaboration skills across customers and cross-functional internal teams.
•Ability to use customer data and reporting to assess account health and inform strategy, plus strong organization and project-management skills.

Experience:4+ yearsB2B SaaSCustomer successRetail

Skills:CommunicationRelationship-buildingStakeholder managementAnalytical thinkingProject management

Languages:ItalianEnglishSpanishFrenchGerman

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website