Customer Experience Banker - Franklin, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Presentation","Relationship management","Sales"]

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs, recommending deposit and other banking products, and resolving issues accurately and efficiently. You’ll educate customers on consumer deposit products, drive a disciplined sales process through follow-up and outbound calling, refer customers to deepen relationships, and ensure compliance with operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
15 hours ago

Customer Experience Banker - Franklin, OH

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Last checked: 41 minutes agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs, recommending deposit and other banking products, and resolving issues accurately and efficiently. You’ll educate customers on consumer deposit products, drive a disciplined sales process through follow-up and outbound calling, refer customers to deepen relationships, and ensure compliance with operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and process transactions accurately and efficiently.
  • •Proactively grow customer relationships using a disciplined sales process, follow-up programs, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Demonstrated customer service and relationship-focused communication.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceCommunicationPresentationRelationship managementSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn