Customer Care Advisor (UAE Nationals Only)

Emirates NBD
United Arab Emirates, Dubai, Abu Dhabi
Full timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Interpersonal skills","Attention to detail","Problem solving","Professionalism","Integrity"]

Provide exceptional customer care for banking inquiries, transactions, and issue resolution while ensuring compliance with banking regulations and security procedures. Educate customers on banking products and services, identify sales opportunities to cross-sell offerings such as loans, credit cards, and investment accounts, and maintain a professional branch environment. Collaborate with the team, uphold integrity, and participate in training to strengthen knowledge and service quality across UAE branches.

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FursaFursa
Emirates NBD
Emirates NBD
6 days ago

Customer Care Advisor (UAE Nationals Only)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide exceptional customer care for banking inquiries, transactions, and issue resolution while ensuring compliance with banking regulations and security procedures. Educate customers on banking products and services, identify sales opportunities to cross-sell offerings such as loans, credit cards, and investment accounts, and maintain a professional branch environment. Collaborate with the team, uphold integrity, and participate in training to strengthen knowledge and service quality across UAE branches.
Location: United Arab Emirates, Dubai, Abu Dhabi
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by assisting with inquiries, transactions, and problem resolution.
  • •Educate customers on banking products and services to meet their financial needs.
  • •Identify sales opportunities and cross-sell products such as loans, credit cards, and investment accounts.
  • •Resolve customer complaints and issues in a timely and professional manner.
  • •Adhere to banking regulations and procedures to ensure compliance and security.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Bachelor’s degree or equivalent (any specialization).
  • •General awareness of the banking segment.
  • •Excellent interpersonal skills.
  • •Strong attention to detail and problem-solving ability.
  • •0 to 5 years of experience.
Experience:0Banking
Education:Bachelor's
Skills:Interpersonal skillsAttention to detailProblem solvingProfessionalismIntegrity

Eligibility

Nationality:UAE National

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
Glassdoor
Glassdoor: 3.5
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