Technical Support Engineer II

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Detail-attentive","Continuous learning","Critical thinking","Client-centric communication"]

Work as a technical solutions expert supporting Datadog customers through ticketing, live chat, and screensharing. Reproduce and troubleshoot issues across Datadog’s 1000+ integrations, become demo certified, and lead a structured product demo. Partner with internal teams using feedback from customer interactions, and specialize in one or more product areas while working from a Datadog office 3–5 days per week.

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FursaFursa
DataDog
DataDog
1 year ago

Technical Support Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live

Job Summary

Work as a technical solutions expert supporting Datadog customers through ticketing, live chat, and screensharing. Reproduce and troubleshoot issues across Datadog’s 1000+ integrations, become demo certified, and lead a structured product demo. Partner with internal teams using feedback from customer interactions, and specialize in one or more product areas while working from a Datadog office 3–5 days per week.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Engage with customers via ticketing system, live chat, and screensharing to resolve technical support requests and educate clients.
  • •Reproduce technical issues and investigate across Datadog’s 1000+ integrations.
  • •Become demo certified and lead a three-pillar demo to customers.
  • •Participate in product conversations with internal teams based on feedback from customer interactions.
  • •Train as a specialist in one or more Datadog product areas while working from a Datadog office 3–5 days per week.

Pay and Benefits

Perks:OnboardingRsusEsppMentor Program

Key Requirements

  • •2+ years of multi-channel technical support experience at a SaaS company.
  • •Experience using Zendesk, Jira, Confluence, or similar support tools.
  • •Technical troubleshooting experience, with previous troubleshooting and/or programming experience.
  • •Linux basics and some programming curiosity for ongoing technical learning.
  • •Fluency in written and spoken English and Japanese for stakeholder communication, including rotating schedules with weekend availability.
Experience:2+ yearsSaaSObservability
Skills:Self-motivatedDetail-attentiveContinuous learningCritical thinkingClient-centric communication
Languages:EnglishJapanese
Tech Stack:ZendeskJiraConfluenceLinuxLive chatScreensharingTicketing systemDemo presentations

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn