Networking Managed Services Engineer (L3)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Active listening","Client-focused","Adaptability","Work well under pressure"]

Lead managed networking services for clients by proactively identifying and resolving complex technical incidents and problems while meeting SLA requirements. Investigate critical issues, manage high-complexity tickets, and provide root-cause analysis and resolutions. Configure and monitor client infrastructure, escalate and troubleshoot third-line support calls, and collaborate with vendors for issue escalation. Coach and mentor junior engineers, create knowledge articles, and support automation to reduce manual effort, including onsite field engineering and disaster recovery testing.

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FursaFursa
NTT
NTT
1 week ago

Networking Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead managed networking services for clients by proactively identifying and resolving complex technical incidents and problems while meeting SLA requirements. Investigate critical issues, manage high-complexity tickets, and provide root-cause analysis and resolutions. Configure and monitor client infrastructure, escalate and troubleshoot third-line support calls, and collaborate with vendors for issue escalation. Coach and mentor junior engineers, create knowledge articles, and support automation to reduce manual effort, including onsite field engineering and disaster recovery testing.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, investigate, and resolve technical incidents and problems while ensuring SLA compliance.
  • •Manage high-complexity tickets, perform root-cause analysis for critical incidents, and implement solutions.
  • •Ensure client infrastructure is configured, installed, tested, and operational using monitoring tools to respond to alerts.
  • •Escalate and investigate third-line support calls, including logging and analyzing problems before they escalate.
  • •Coach and mentor junior team members, create knowledge articles, and provide inputs to automation teams to reduce manual effort.

Key Requirements

  • •Proficiency with networking technologies including Pulse Secure SSL VPN, Juniper Virtual, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, and Meraki switches/access points.
  • •Advanced certifications in at least one or two of the mentioned technologies.
  • •Excellent planning and project management skills to handle changing circumstances.
  • •Strong communication and active listening skills to work across different cultures and provide a client-focused experience.
  • •A bachelor’s degree in IT/Computing or equivalent work experience.
Education:Bachelor's in IT/Computing
Skills:CommunicationActive listeningClient-focusedAdaptabilityWork well under pressure
Tech Stack:Pulse Secure SSL VPNJuniper VirtualPalo AltoFortinet FirewallsCisco NexusASr routersISr routersCisco ACSCisco ISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationMPLSP2P circuits

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn