Commercial Cards Client Support Specialist

Serve as the single point of contact for Commercial Cards clients, owning complex card issues end-to-end with a strong focus on First Contact Resolution and consistent client experience. Resolve inquiries via email, and phone/Zoom when needed, coordinate with internal teams and stakeholders, provide regular client updates, and manage escalations responsibly. Offer guidance on digital tools (e-Channels) and maintain a robust control environment by assessing and mitigating financial, compliance, and documentation risks.