Account Manager, SMB

DoorDash US
Atlanta
Workplace: HybridFull timeUSD 32.6 - 48Function: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Data-driven decision-making","Collaboration","Empathy","Goal-oriented","Adaptability"]

Manage a focused book of ~75 SMB restaurant partners and drive retention, satisfaction, and growth. Use high-volume outbound calls and email plus data-driven conversations to improve merchant performance, listing visibility, product adoption (e.g., DashPass, ads, promos), and revenue outcomes. Set KPIs, monitor progress, and deliver quarterly business reviews while reducing churn and collaborating with internal growth teams.

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DoorDash US
DoorDash US
1 day ago

Account Manager, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage a focused book of ~75 SMB restaurant partners and drive retention, satisfaction, and growth. Use high-volume outbound calls and email plus data-driven conversations to improve merchant performance, listing visibility, product adoption (e.g., DashPass, ads, promos), and revenue outcomes. Set KPIs, monitor progress, and deliver quarterly business reviews while reducing churn and collaborating with internal growth teams.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with ~75 SMB restaurant merchants through consistent outbound calls and email.
  • •Set goals and KPIs for partners and review performance regularly against targets.
  • •Advise on pricing, promotions, and DoorDash product adoption (e.g., DashPass, ads, promos) while explaining trade-offs.
  • •Monitor merchant performance, surface risks, and proactively support progress toward partnership goals via ongoing communication.
  • •Deliver quarterly business reviews (QBRs) highlighting successes, revenue optimization opportunities, and plans for growth.
Travel: Low travel

Pay and Benefits

Salary: USD 32.6 - 48
Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionPaid HolidaysDisability InsuranceLife Insurance

Key Requirements

  • •2+ years of experience in client-facing sales roles focused on customer satisfaction, retention, and product adoption.
  • •Experience in outbound sales and being held to DTT minimums.
  • •Experience managing a book of accounts with prioritization and measurable accountability for retention and growth.
  • •Comfort using Salesforce or similar CRM tools and working with Google Sheets or Microsoft Excel at an intermediate to proficient level.
  • •Demonstrated empathy and adaptability to meet merchants’ unique goals while working toward targets.
Experience:2+ years
Skills:Data-driven decision-makingCollaborationEmpathyGoal-orientedAdaptability
Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn