Treasury Management Support Specialist (Full Time)

Prosperity Bancshares
Victoria, Oklahoma City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Customer service orientation","Communication","Relationship building","Problem-solving","Organizational skills"]

Provide exceptional support to Treasury Management customers as a primary point of contact. Handle inquiries via phone and email, assist with Treasury systems and products, troubleshoot and resolve service requests and account-related issues, and follow through on escalations. Maintain strong customer relationships, support internal teams and vendors across departments, document work accurately, and help improve processes to enhance the customer experience while meeting compliance and service standards.

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Prosperity Bancshares
Prosperity Bancshares
18 hours ago

Treasury Management Support Specialist (Full Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide exceptional support to Treasury Management customers as a primary point of contact. Handle inquiries via phone and email, assist with Treasury systems and products, troubleshoot and resolve service requests and account-related issues, and follow through on escalations. Maintain strong customer relationships, support internal teams and vendors across departments, document work accurately, and help improve processes to enhance the customer experience while meeting compliance and service standards.
Location: Victoria, Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as primary point of contact for Treasury Management customers regarding products, services, and operational support.
  • •Respond to customer inquiries via telephone, email, or other channels in a professional and timely manner.
  • •Assist customers with Treasury Management systems, products, and services, including troubleshooting and issue resolution.
  • •Research, investigate, resolve customer service requests and account-related issues, and escalate/follow through on concerns to timely resolution.
  • •Collaborate with internal departments and vendors, maintain service request follow-up, and complete reports/documentation accurately.

Key Requirements

  • •High school graduate or equivalent; some college preferred.
  • •1-3 years of banking, customer service, or office experience.
  • •Experience supporting commercial banking or Treasury Management customers preferred.
  • •Experience handling customer inquiries, problem resolution, and service requests preferred.
  • •Experience with Microsoft Office, especially Excel and Word, and proficiency at keyboarding.
Experience:1-3 yearsBankingCommercial bankingTreasury management
Education:High School
Skills:Customer service orientationCommunicationRelationship buildingProblem-solvingOrganizational skills
Tech Stack:Microsoft OfficeExcelWord

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn