Voice Support Specialist for Drivers (Qazaqstan)

Yango
Kazakhstan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Independent decision-making"]

Assist drivers by phone and chat to resolve issues, handle inquiries professionally, and manage driver-related cases. Partner with internal teams to improve service quality and internal processes, while providing clear guidance to colleagues. You’ll work remotely using your own PC with a structured schedule (2/2/3, 22:00–10:00 local time) and receive paid training and onboarding to support performance.

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FursaFursa
Yango
Yango
1 month ago

Voice Support Specialist for Drivers (Qazaqstan)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Assist drivers by phone and chat to resolve issues, handle inquiries professionally, and manage driver-related cases. Partner with internal teams to improve service quality and internal processes, while providing clear guidance to colleagues. You’ll work remotely using your own PC with a structured schedule (2/2/3, 22:00–10:00 local time) and receive paid training and onboarding to support performance.
Location: Kazakhstan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist drivers by phone and help resolve their issues.
  • •Handle driver inquiries by chat in an efficient and professional manner.
  • •Work with other teams to improve service quality and internal processes.
  • •Solve driver-related cases and provide guidance to colleagues.

Pay and Benefits

Perks:Remote WorkHealth InsurancePaid Training

Key Requirements

  • •Excellent command of Kazakh and Russian, including business correspondence skills.
  • •Express thoughts clearly and concisely in support interactions.
  • •Ability to work with large volumes of data and handle multiple tasks simultaneously.
  • •Ability to make independent decisions.
  • •Confident PC skills.
Experience:Call center
Skills:CommunicationMultitaskingProblem-solvingIndependent decision-making
Languages:KazakhRussian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn