Business Systems Manager

Decagon
San Francisco, New York
Workplace: OnsiteFull timeUSD 180,000 - 220,000 annuallyFunction: IT Operations (Systems/Network Admin)Skills: ["Cross-functional collaboration","Project execution","Stakeholder management","Process improvement","Automation mindset"]

Own and scale the business systems ecosystem, including ERP and platforms such as Ramp, Navan, TeamOhana, Aleph, and Variabl. Drive systems strategy, architecture, configuration, integrations, access governance, and data integrity across Finance, Accounting, People, and Legal. Build end-to-end financial and operational processes, reduce bottlenecks with automated/AI-powered solutions, and lead tool rollouts with testing and training.

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Decagon
Decagon
3 days ago

Business Systems Manager

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Last checked: 19 hours agoStatus: Live

Job Summary

Own and scale the business systems ecosystem, including ERP and platforms such as Ramp, Navan, TeamOhana, Aleph, and Variabl. Drive systems strategy, architecture, configuration, integrations, access governance, and data integrity across Finance, Accounting, People, and Legal. Build end-to-end financial and operational processes, reduce bottlenecks with automated/AI-powered solutions, and lead tool rollouts with testing and training.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Own and scale the business systems ecosystem, including ERP and critical platforms like Ramp, Navan, TeamOhana, Aleph, Variabl, and others.
  • •Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and administration.
  • •Design and maintain end-to-end finance and operational lifecycle processes, closing gaps between upstream tools and the ERP through integration design.
  • •Identify operational bottlenecks across Finance, Accounting, People, and Legal and deploy automated or AI-powered solutions to reduce manual entry and errors.
  • •Lead rollouts of new tools, features, and system upgrades, including training, user acceptance testing, and protecting business continuity.

Pay and Benefits

Salary: USD 180,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPensionParental LeaveWellness Stipend

Key Requirements

  • •6+ years administering business systems (ERP, HRIS, spend, travel platforms).
  • •Hands-on experience automating workflows with AI-native tools (e.g., Claude, Claude Code, or Cursor).
  • •Deep expertise in end-to-end finance/accounting workflows, including AP, AR, GL, month-end close, and consolidations.
  • •Ability to navigate build vs. buy decisions and know when middleware or off-the-shelf tools fit.
  • •Strong cross-functional collaboration to align system architecture with business priorities and deliver results under ambiguity.
Skills:Cross-functional collaborationProject executionStakeholder managementProcess improvementAutomation mindset
Tech Stack:ERPRampNavanTeamOhanaAlephVariablClaudeClaude CodeCursorAPARGL

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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