Technical Support Specialist for Revit (German Speaking)- General Application

Autodesk
Krakow
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Customer service","Teamwork","Empathy"]

Join a team of tech enthusiasts as a Technical Support Specialist to help customers get the most from Autodesk products. You’ll resolve Revit-related issues via phone, web, and forums, document solutions for the knowledge base, and may lead webinars or online sessions. German or French fluency, strong English communication, and a passion for helping people are key to delivering excellent customer experiences in the AEC space.

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FursaFursa
Autodesk
Autodesk
7 months ago

Technical Support Specialist for Revit (German Speaking)- General Application

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join a team of tech enthusiasts as a Technical Support Specialist to help customers get the most from Autodesk products. You’ll resolve Revit-related issues via phone, web, and forums, document solutions for the knowledge base, and may lead webinars or online sessions. German or French fluency, strong English communication, and a passion for helping people are key to delivering excellent customer experiences in the AEC space.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
  • •Document problems and solutions in short and clear articles for our knowledgebase
  • •Research, verify, and document product issues
  • •Manage customer expectations by providing timely updates on progress

Key Requirements

  • •Experience in the use of Revit
  • •Fluency in German or French
  • •Professional experience in the AEC (Architecture, Engineering, Construction) industry
  • •Excellent written and verbal English communication skills
  • •A passion for helping people
Experience:AEC
Skills:CommunicationProblem-solvingCustomer serviceTeamworkEmpathy
Languages:GermanFrenchEnglish
Tech Stack:RevitNavisworksAdvance SteelBIM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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