Head Waiter (QA)

Oversee front-of-house operations to deliver an excellent guest dining experience. Supervise and train waitstaff, assign duties, and manage service standards, schedules, and reservations. Handle guest inquiries, complaints, and seating coordination, while coordinating with kitchen and bar teams for timely delivery. Ensure dining areas are clean, manage cash handling and end-of-shift reconciliations, and drive revenue through upselling and promotions.