Kerry Group

1 month ago

Order Processing Executive (Kuala Lumpur, 10, MY, 47800)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Oversee end-to-end order processing for Kerry’s customers in Kuala Lumpur, ensuring data accuracy and timely execution. Collaborate with cross-functional teams to support master data management, Salesforce requests, and order-to-invoice processes. Drive automation efforts and continuous improvements while maintaining high service levels and delivering proactive issue resolution.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Order Management Processing: Manage and process customer orders in line with agreed processes, business terms and service levels. Responsible for data and system accuracy ensuring successful execution of customer's orders & returns collaborating effectively with the relevant team members in regions while adhering to strict deadlines to achieve best outcomes.
•Operational Service Delivery: Responsible for managing relevant customer & internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing, and accuracy. Anticipate, identifies and proactively resolve issues by clarifying requirements, determining solutions to provide proactive resolution to achieve service excellence and adhere to operating procedures.
•Continuous Improvement: Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry. Consistently exceeding our Global Customer Service KPI's and Internal Service Performance SLA's.
•Relationship Management: Partners with wider customer care teams in region and relevant department or functions & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities. Participates in relevant calls, meetings and presentations as requested. Develops strong relationships at a cross enterprise level, partner across function with a customer-focused mindset.
•Order Automation & Continuous Improvement: Support order automation by maintaining high quality customer master data, supporting OCR training, onboarding customers to automation platforms, and tracking and resolving automation defects to improve efficiency, accuracy, and service delivery.

Key Requirements

•Bachelor’s Degree, Diploma, Post‑Graduate Diploma, or Professional Qualification in Business or a related field.

Experience:2-3 yearsCustomer operationsOrder processingRPASalesforceSAP ECCSAP MDG

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAttention to detail

Tech Stack:SAP ECCSAP MDGSalesforceMicrosoft CopilotOCR

Company Brief

Kerry Group

Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tralee, Ireland

Founded: 1972

Website LinkedIn

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Kerry Group

1 month ago

Order Processing Executive (Kuala Lumpur, 10, MY, 47800)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Order Management Processing: Manage and process customer orders in line with agreed processes, business terms and service levels. Responsible for data and system accuracy ensuring successful execution of customer's orders & returns collaborating effectively with the relevant team members in regions while adhering to strict deadlines to achieve best outcomes.
•Operational Service Delivery: Responsible for managing relevant customer & internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing, and accuracy. Anticipate, identifies and proactively resolve issues by clarifying requirements, determining solutions to provide proactive resolution to achieve service excellence and adhere to operating procedures.
•Continuous Improvement: Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry. Consistently exceeding our Global Customer Service KPI's and Internal Service Performance SLA's.
•Relationship Management: Partners with wider customer care teams in region and relevant department or functions & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities. Participates in relevant calls, meetings and presentations as requested. Develops strong relationships at a cross enterprise level, partner across function with a customer-focused mindset.
•Order Automation & Continuous Improvement: Support order automation by maintaining high quality customer master data, supporting OCR training, onboarding customers to automation platforms, and tracking and resolving automation defects to improve efficiency, accuracy, and service delivery.

Key Requirements

•Bachelor’s Degree, Diploma, Post‑Graduate Diploma, or Professional Qualification in Business or a related field.

Experience:2-3 yearsCustomer operationsOrder processingRPASalesforceSAP ECCSAP MDG

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAttention to detail

Tech Stack:SAP ECCSAP MDGSalesforceMicrosoft CopilotOCR

Company Brief

Kerry Group

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tralee, Ireland

Founded: 1972

Website LinkedIn