Senior National Account Manager

Deliveroo
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Analytical thinking","Problem-solving","Teamwork"]

Lead national accounts for Deliveroo UKI, managing a portfolio of large restaurant partners. Use data-driven insights to grow sales, advise on pricing and service levels, and deliver in-person training. Collaborate with Marketing, Operations and Product to unlock growth opportunities, shape partnerships, and drive operational excellence across a fast-paced marketplace.

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FursaFursa
Deliveroo
Deliveroo
7 months ago

Senior National Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead national accounts for Deliveroo UKI, managing a portfolio of large restaurant partners. Use data-driven insights to grow sales, advise on pricing and service levels, and deliver in-person training. Collaborate with Marketing, Operations and Product to unlock growth opportunities, shape partnerships, and drive operational excellence across a fast-paced marketplace.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews.
  • •Data-Driven Insight: Monitor and analyse partner-specific goals, creating compelling narratives from complex data to show partners where and how they can improve.
  • •Consultative Growth: Increase revenue and health metrics by advising partners on best practices for selection, pricing, and service levels.
  • •Operational Training: Deliver in-person training sessions for key partners covering operational best practices, Deliveroo insights, and on-site troubleshooting.
  • •Regional Collaboration: Partner with regional Commercial Managers to identify and prioritise growth opportunities across specific UK zones.

Key Requirements

  • •Partnership Expertise: Proven experience in account management or a strategic partnerships role, ideally within a high-growth technology or marketplace environment.
  • •Analytical Rigour: The ability to manage large datasets and translate them into clear, applicable insights that drive business decisions.
  • •Communication & Influence: Effective relationship-building skills with the ability to communicate and present confidently to senior stakeholders.
  • •Operational Agility: A proactive approach to problem-solving and the ability to thrive in a dynamic, fast-paced setting.
  • •Collaborative Mindset: A team player who can work across functions to deliver complex, multi-layered projects.
Experience:MarketplaceTechnologyFood delivery
Skills:CommunicationLeadershipAnalytical thinkingProblem-solvingTeamwork

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor