Sr Program Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 175,000 - 242,000 annuallyFunction: Program & Project Management (PMO)Experience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Stakeholder management","Communication","Strategic thinking"]

Lead agile product and program delivery within Citizens Wealth Management, translating Town strategy into neighborhood-level product vision, OKRs, roadmaps, and prioritized initiatives. Coach Experience Owners across multiple pods to ensure discovery, backlog health, release readiness, and value realization align to client and business outcomes. Partner with advisors, operations, technology, and risk/compliance stakeholders to drive measurable outcomes, business cases, and cross-pod platform modernization using agile practices and tools like Jira and Confluence.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

Sr Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead agile product and program delivery within Citizens Wealth Management, translating Town strategy into neighborhood-level product vision, OKRs, roadmaps, and prioritized initiatives. Coach Experience Owners across multiple pods to ensure discovery, backlog health, release readiness, and value realization align to client and business outcomes. Partner with advisors, operations, technology, and risk/compliance stakeholders to drive measurable outcomes, business cases, and cross-pod platform modernization using agile practices and tools like Jira and Confluence.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Translate Town and Enterprise strategic priorities into neighborhood product vision, objectives, OKRs, themes, initiatives, and roadmaps aligned to customer outcomes and business value.
  • •Lead and coach Experience Owners to translate strategy into MVPs, epics, user stories, acceptance criteria, and delivery-ready backlogs across multiple pods.
  • •Partner on customer, advisor, and journey discovery using research, market analysis, journey mapping, and data insights to guide product direction.
  • •Guide neighborhood roadmap and integrated backlog prioritization based on value, impact, risk, feasibility, dependencies, and strategic alignment; ensure valuable work is delivered first.
  • •Lead agile product execution and release readiness across pods by supporting sprint readiness, backlog refinement, demos, impediment removal, and decision facilitation with stakeholders, risk/compliance, and vendor partners.

Pay and Benefits

Salary: USD 175,000 - 242,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveWellness StipendFlexible Work

Key Requirements

  • •10+ years leading complex product, platform, program, or technology delivery organizations in financial services, preferably Wealth Management.
  • •Proven ability to define product vision, develop roadmaps, prioritize backlogs, translate strategy into MVPs, and deliver measurable customer and business value.
  • •Experience leading/coaching Product Owners, Experience Owners, Agile Pods, or cross-functional product teams through discovery, prioritization, delivery, release, and adoption.
  • •Strong agile product management fluency, including backlog management, user stories, acceptance criteria, release planning, dependency management, and delivery governance.
  • •Working knowledge of Broker/Dealer and Registered Investment Advisor operating models, regulatory considerations, and advisor workflows.
Experience:10+ yearsFinancial servicesWealth ManagementDigital platforms
Education:Bachelor's
Skills:LeadershipCoachingStakeholder managementCommunicationStrategic thinking
Tech Stack:JiraConfluence

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website