Customer Success Manager - LiveAction

BlueCat Networks
Belgrade
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Presentation","Customer focus","Strategic planning"]

Own relationships with an enterprise portfolio as a trusted advisor, guiding customers to realize maximum value, expand usage, and strengthen retention. Lead proactive touchpoints such as health checks, roadmap sessions, success planning, and business reviews. Deliver technical demos, troubleshoot with Support/Product teams, and drive growth through cross-sell/up-sell opportunities and renewal risk tracking. Maintain success plan data and KPIs using tools like Gainsight, Totango, and Salesforce.

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FursaFursa
BlueCat Networks
BlueCat Networks
4 days ago

Customer Success Manager - LiveAction

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own relationships with an enterprise portfolio as a trusted advisor, guiding customers to realize maximum value, expand usage, and strengthen retention. Lead proactive touchpoints such as health checks, roadmap sessions, success planning, and business reviews. Deliver technical demos, troubleshoot with Support/Product teams, and drive growth through cross-sell/up-sell opportunities and renewal risk tracking. Maintain success plan data and KPIs using tools like Gainsight, Totango, and Salesforce.
Location: Belgrade
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the voice of the customer internally and a strategic partner externally
  • •Lead proactive customer touchpoints including health checks, roadmap sessions, and success planning
  • •Guide customers on best practices, implementation planning, and usage optimization, including product demonstrations
  • •Collaborate with Support and Product teams to troubleshoot and resolve issues
  • •Maintain Success Plans, track account health for renewal strategy, and manage KPIs (e.g., NPS, health score, adoption) in Gainsight/Totango/Salesforce

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •5+ years of Customer Success or Account Management experience with enterprise B2B SaaS
  • •Ability to speak both technical and business languages
  • •Experience delivering product demos, business reviews, and success planning
  • •Strong interpersonal and communication skills (verbal, written, presentation)
  • •Experience using CSM tools like Gainsight, Totango, or Salesforce
Experience:5+ yearsB2B SaaSEnterprise
Skills:CommunicationStakeholder managementPresentationCustomer focusStrategic planning
Tech Stack:GainsightTotangoSalesforceAI tools

Company Brief

BlueCat Networks
Provides enterprise DNS, DHCP and IP address management (DDI) solutions that enable centralized network control, automation, and security for large organizations and service providers across cloud, hybrid, and on-premises environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Toronto, Canada
Founded: 2001
WebsiteLinkedIn