Citizens Branch Manager

Citizens Bank
Cambridge
Full timeUSD 81,000 - 111,000 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Partnership building"]

Lead a high-volume Citizens bank branch by coaching your team to deliver exceptional, customer-centric experiences and drive customer loyalty. Own branch performance and sales growth, build strong community partnerships, and create an inclusive, digital-first culture grounded in mobile and online banking access. Use financial acumen and operational practices to meet and exceed objectives while developing a diverse talent pipeline and implementing coaching plans that support both colleagues and customers.

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Citizens Bank
Citizens Bank
5 days ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead a high-volume Citizens bank branch by coaching your team to deliver exceptional, customer-centric experiences and drive customer loyalty. Own branch performance and sales growth, build strong community partnerships, and create an inclusive, digital-first culture grounded in mobile and online banking access. Use financial acumen and operational practices to meet and exceed objectives while developing a diverse talent pipeline and implementing coaching plans that support both colleagues and customers.
Location: Cambridge
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the team in exceeding customer expectations and nurturing long-term customer relationships.
  • •Spearhead branch performance and sales growth while creating a customer-centric culture.
  • •Coach colleagues to achieve individual and branch-wide performance and sales goals.
  • •Direct colleague and sales activities to ensure key targets are met and exceeded.
  • •Serve as a visible brand ambassador by connecting with the local community to build and deepen customer relationships.

Pay and Benefits

Salary: USD 81,000 - 111,000 annually
Perks:MedicalDentalVisionRetirement BenefitsParental LeaveLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in retail or branch banking.
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Successful completion of SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLS.
Experience:Retail bankingBranch bankingP&LCustomer service
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusPartnership building
Licenses:SAFE ActNMLS

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website