Miele

4 weeks ago

Leader of Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and optimize Miele’s Field Service operations across Australia and New Zealand, overseeing field technicians, workshops, scheduling and service partners to deliver exceptional customer outcomes. Drive productivity, develop partners, and steer continuous service improvements while partnering with cross-functional teams to uphold premium after-sales service.

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Manager level

Key Responsibilities

•Lead and develop Miele's Field Service operations across Australia and New Zealand, ensuring exceptional customer outcomes and achievement of key service performance indicators.
•Drive technician productivity, capability and engagement through coaching, mentoring, training initiatives and strong leadership of State Service Managers.
•Develop and execute a long-term Service Partner strategy that delivers sustainable coverage, performance and customer responsiveness across metropolitan and regional markets.
•Analyse operational performance, customer feedback and market demands to identify opportunities for continuous improvement and service innovation.
•Manage service budgets, resource planning and operational efficiencies to support revenue, profitability and business objectives.

Pay and Benefits

Perks:Employee DiscountsLeadership ProgramsGlobal Exposure

Key Requirements

•Proven leadership capability to inspire, develop and manage high-performing operational teams.
•Strong customer-centric mindset with a passion for delivering exceptional service experiences.
•Demonstrated ability to analyse business performance data and implement operational improvement initiatives.
•Excellent stakeholder management, communication and influencing skills across multiple levels of an organisation.
•Experience managing service operations, field-based teams or multi-site operational environments.

Experience:Premium consumer productsRetailTechnical services

Skills:LeadershipCommunicationProblem-solvingCustomer focus

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

4 weeks ago

Leader of Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Manager level

Key Responsibilities

•Lead and develop Miele's Field Service operations across Australia and New Zealand, ensuring exceptional customer outcomes and achievement of key service performance indicators.
•Drive technician productivity, capability and engagement through coaching, mentoring, training initiatives and strong leadership of State Service Managers.
•Develop and execute a long-term Service Partner strategy that delivers sustainable coverage, performance and customer responsiveness across metropolitan and regional markets.
•Analyse operational performance, customer feedback and market demands to identify opportunities for continuous improvement and service innovation.
•Manage service budgets, resource planning and operational efficiencies to support revenue, profitability and business objectives.

Pay and Benefits

Perks:Employee DiscountsLeadership ProgramsGlobal Exposure

Key Requirements

•Proven leadership capability to inspire, develop and manage high-performing operational teams.
•Strong customer-centric mindset with a passion for delivering exceptional service experiences.
•Demonstrated ability to analyse business performance data and implement operational improvement initiatives.
•Excellent stakeholder management, communication and influencing skills across multiple levels of an organisation.
•Experience managing service operations, field-based teams or multi-site operational environments.

Experience:Premium consumer productsRetailTechnical services

Skills:LeadershipCommunicationProblem-solvingCustomer focus

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn