Front Office Representative

Choice Hotels
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Team spirit","Professionalism","Empathy"]

Provide exceptional, seamless guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction. Welcome arriving guests, process registrations and transactions, manage guest requests, reservations, and credit at check-in, and record complaint resolutions in the “Make it Right” log. Maintain current knowledge of accommodations, services, and local attractions, support other departments, and prepare end-of-shift updates while promoting amenities and the loyalty program.

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Choice Hotels
Choice Hotels
3 weeks ago

Front Office Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Provide exceptional, seamless guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction. Welcome arriving guests, process registrations and transactions, manage guest requests, reservations, and credit at check-in, and record complaint resolutions in the “Make it Right” log. Maintain current knowledge of accommodations, services, and local attractions, support other departments, and prepare end-of-shift updates while promoting amenities and the loyalty program.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a seamless guest arrival and departure experience while ensuring 100% guest satisfaction.
  • •Greet guests, process hotel registration and transactions, and handle guest comments and challenges in a timely manner.
  • •Record resolutions to guest complaints in the “Make it Right” log and maintain the communication log.
  • •Encourage upselling of accommodations and promote hotel amenities, food & beverage outlets, hotel services, and the loyalty program.
  • •Process customer credit at check-in, manage special billing instructions, and coordinate with Accounting and other departments as needed.

Key Requirements

  • •Strong customer service experience required.
  • •Previous hotel experience preferred.
  • •Ability to maintain a positive, professional attitude in all situations.
  • •Solid computer skills.
  • •Ability to work a flexible schedule, including mornings, afternoons, nights, and weekends.
Experience:Hospitality
Skills:Customer serviceCommunicationTeam spiritProfessionalismEmpathy
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn