Director of Lifecycle Services

Emerson
Houston, Baton Rouge
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: []

Strategic leadership role responsible for growth, profitability, and operational excellence of Emerson's after-market service business and customer education across the Americas, transitioning from a transactional product-sale model to a recurring, service-led partnership that maximizes total cost of ownership for customers.

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Emerson
Emerson
4 months ago

Director of Lifecycle Services

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Last checked: 15 hours agoStatus: Live

Job Summary

Strategic leadership role responsible for growth, profitability, and operational excellence of Emerson's after-market service business and customer education across the Americas, transitioning from a transactional product-sale model to a recurring, service-led partnership that maximizes total cost of ownership for customers.
Location: Houston, Baton Rouge
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Develop and execute the Americas Lifecycle roadmap, focusing on installed base penetration, maintenance contracts, and digital service adoption.
  • •Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
  • •Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
  • •Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
  • •Collaborate with Product Management to integrate Serviceability into the product development lifecycle.
Travel: High travel

Key Requirements

  • •Bachelor's Degree Engineering, Business, or a related technical field.
  • •7+ years of lifecycle service management experience; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry.
  • •5+ years in a senior leadership role overseeing after-market services.
  • •Must be able to travel domestically and internationally, up to 60%.
  • •Legal authorization to work in the US - visa sponsorship will not be provided.
Experience:7+ yearsIndustrial automationManufacturingAfter-market services
Education:Bachelor's
Languages:English
Tech Stack:IoTRemote monitoringAsset management software

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn