Float CSR / Teller - Lansing Region - Full-time

Fifth Third Bancorp
Lansing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Risk management","Confidentiality","Sound judgment","Problem resolution","Teamwork"]

Provide excellent customer service while handling consumer interactions, answering questions, and following up to resolve issues. Perform daily office responsibilities including maintaining balanced cash records and identifying outages with the platform team. Apply retail policies and procedures, keep customer information confidential, and refer customers to appropriate bankers and business partners for consultative conversations across financial centers.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Float CSR / Teller - Lansing Region - Full-time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service while handling consumer interactions, answering questions, and following up to resolve issues. Perform daily office responsibilities including maintaining balanced cash records and identifying outages with the platform team. Apply retail policies and procedures, keep customer information confidential, and refer customers to appropriate bankers and business partners for consultative conversations across financial centers.
Location: Lansing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service in all interactions, listening to needs and guiding customers to meet their financial needs.
  • •Follow up on customer questions, maintain clear communication, and keep customer business confidential.
  • •Perform daily office responsibilities with the platform team to keep office operations running efficiently.
  • •Maintain balanced cash records in line with policy, find and correct outages, and enlist help as needed.
  • •Identify customer needs during outreach and make referrals to bankers and business partners for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience and comfort working with the public.
  • •Ability to interact confidently with customers and follow dress code guidelines.
  • •In-depth knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceRisk managementConfidentialitySound judgmentProblem resolutionTeamwork

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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