Service Desk Officer, TS/SCI w/Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-focused","Professional communication","Independent work","Teamwork"]

Provide Tier 1 service desk support for mission-oriented IT operations via phone, email, and ticketing systems. Monitor network and server infrastructure alerts, perform initial troubleshooting for LAN/WAN telecommunications equipment and supporting applications, and resolve issues using knowledge bases and IT management tools. Process routine customer work orders (e.g., network port enablement, software licenses, and system accounts) and coordinate escalations with senior technical staff.

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General Dynamics
General Dynamics
1 day ago

Service Desk Officer, TS/SCI w/Polygraph

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide Tier 1 service desk support for mission-oriented IT operations via phone, email, and ticketing systems. Monitor network and server infrastructure alerts, perform initial troubleshooting for LAN/WAN telecommunications equipment and supporting applications, and resolve issues using knowledge bases and IT management tools. Process routine customer work orders (e.g., network port enablement, software licenses, and system accounts) and coordinate escalations with senior technical staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide Tier 1 service desk support via telephone, email, and ticketing systems.
  • •Monitor network and server infrastructure and respond to alerts.
  • •Perform initial troubleshooting of LAN/WAN telecommunications equipment and supporting applications/services.
  • •Use knowledge bases, documentation, and IT management tools to resolve technical issues.
  • •Process routine customer work orders (network ports, software licenses, system accounts) and liaison for escalations.

Pay and Benefits

Salary: USD 97,750 - 132,250 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetPaid Holidays

Key Requirements

  • •Active TS/SCI clearance with polygraph.
  • •1+ years of related IT experience.
  • •Strong verbal and written communication skills, including excellent phone etiquette.
  • •General IT experience and familiarity with common IT concepts.
  • •Must be able to work onsite in Northern Virginia (Reston) and meet DoD 8570 (IAT Level 2) by security indoctrination.
Experience:1+ years
Skills:Customer-focusedProfessional communicationIndependent workTeamwork
Certifications:DoD 8570 IAT Level 2
Tech Stack:IT systemsBackup and recoverySystems administrationLAN/WANLAN cablingCAT5FiberEthernetWindowsLinuxSolarWindsServiceNowTicketing systemsKnowledge basesIT management toolsTelecommunications equipment

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn