Institutional Account Administrator II

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Interpersonal skills","Independent judgment","Confidentiality","Problem-solving"]

Serve as the primary point of contact supporting Relationship Managers for a group of custody accounts, acting as a liaison between clients, relationship management, and back-office processing. Verify and approve daily processing activities, meet service-level expectations, and improve service delivery with operations and technology partners. Manage risk, ensure regulatory compliance, resolve client and internal issues, and assist with special projects while training/mentoring new team members.

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FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
1 week ago

Institutional Account Administrator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary point of contact supporting Relationship Managers for a group of custody accounts, acting as a liaison between clients, relationship management, and back-office processing. Verify and approve daily processing activities, meet service-level expectations, and improve service delivery with operations and technology partners. Manage risk, ensure regulatory compliance, resolve client and internal issues, and assist with special projects while training/mentoring new team members.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as primary point of contact supporting Relationship Managers for assigned custody accounts, serving as a liaison between clients, relationship management, and back-office processing.
  • •Understand client expectations and operating requirements to exceed service level standards.
  • •Verify and approve daily processing activities within the assigned custody team.
  • •Lead or assist with special projects, suggest process improvements, and escalate service concerns appropriately.
  • •Perform compliance control activities, train/mentor new team members, and resolve client/partner and internal issues; escalate issues per established paths.

Key Requirements

  • •Bachelor's degree in business, finance, accounting, or related field (or equivalent work experience).
  • •Minimum 2 years as a Custody Administrator I or 4 years in financial services, preferably securities processing, mutual fund operations, or brokerage operations.
  • •Proven excellent customer service skills and focus on exceptional customer experience.
  • •Proven strong written and verbal communication, including communicating on behalf of the bank to internal and external clients.
  • •Proven ability to independently exercise judgment, handle confidential information, and manage multiple client accounts and projects with deadlines.
Experience:2+ yearsFinancial services
Education:Bachelor's in business, finance, accounting or related field
Skills:Customer serviceCommunicationInterpersonal skillsIndependent judgmentConfidentialityProblem-solving
Tech Stack:Fifth Third DirectBNY Mellon's WorkbenchMobiusACEBloombergDepository Trust CompanyXcitek Solutions PlusFee AdvantageRoscoeMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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