Clinical Success Manager

Videa.ai
New York, Boston
Workplace: HybridFull timeUSD 100,000 - 120,000 annuallyFunction: Software EngineeringExperience: 5+ yearsEducation: professionalSkills: ["Communication","Leadership","Problem-solving","Training","Educational design"]

Clinical Success Manager to drive adoption and success for dental SaaS AI platform across enterprise and mid-market DSOs. Own client relationships post-implementation, lead education and enablement, and translate clinical insights to product teams. Balance clinical credibility with business outcomes, ensuring adoption aligns with patient care improvements and operational metrics.

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FursaFursa
Videa.ai
Videa.ai
3 months ago

Clinical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Clinical Success Manager to drive adoption and success for dental SaaS AI platform across enterprise and mid-market DSOs. Own client relationships post-implementation, lead education and enablement, and translate clinical insights to product teams. Balance clinical credibility with business outcomes, ensuring adoption aligns with patient care improvements and operational metrics.
Location: New York, Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation.
  • •Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics.
  • •Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy.
  • •Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting.
  • •Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveDentalVisionEquity

Key Requirements

  • •Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
  • •5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AI
  • •Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
  • •Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
  • •Highly organized, with the ability to partner across multiple accounts and teams
Experience:5+ yearsHealthtechSaaSAIDental
Education:Professional (JD, MD, etc.)
Skills:CommunicationLeadershipProblem-solvingTrainingEducational design
Languages:English
Tech Stack:AISaaSHealthtechData analytics

Company Brief

Videa.ai
Develops AI-powered medical imaging software to assist radiologists with detection, quantification, and workflow automation for diagnostic imaging. Their tools aim to improve accuracy and efficiency across modalities such as X-ray and mammography.
Industry: HealthTech
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