Assistant Store Manager, Santana Row

Away
San Jose
Workplace: OnsiteFull timeUSD 65,000 - 70,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Collaboration","Communication","Coaching","Accountability","Attention to detail"]

Lead and motivate the Santana Row retail team to deliver best-in-class customer service and embody brand standards. Support onboarding, coaching, and performance evaluation to develop retail associates into future leaders. Drive store operations to meet financial objectives, KPIs, and sales goals while staying compliant. Assist with marketing events, recruiting, candidate screening, interviewing, and onboarding—using company tools to ensure successful outcomes.

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Away
Away
1 day ago

Assistant Store Manager, Santana Row

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead and motivate the Santana Row retail team to deliver best-in-class customer service and embody brand standards. Support onboarding, coaching, and performance evaluation to develop retail associates into future leaders. Drive store operations to meet financial objectives, KPIs, and sales goals while staying compliant. Assist with marketing events, recruiting, candidate screening, interviewing, and onboarding—using company tools to ensure successful outcomes.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Motivate the team to deliver exceptional customer service to every customer.
  • •Assist onboarding and training so new hires meet KPI goals and customer experience standards.
  • •Coach and evaluate team members, maintaining a positive feedback loop to support growth.
  • •Lead and support store operations to achieve financial objectives, meet KPIs, and remain compliant.
  • •Support store management with marketing events/programming and recruiting (candidate screening, interviewing, and onboarding).

Pay and Benefits

Salary: USD 65,000 - 70,000 annually
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Elevated customer service and managerial experience, preferably in a scaling retail environment.
  • •Proven leader and great collaborator who uses business acumen to drive results.
  • •Excellent communicator who uses coaching and feedback to develop team members.
  • •Entrepreneurial mindset with precise attention to detail and strong accountability.
  • •Ability to lift, carry, and remain on feet for extended periods; ability to bend, squat, twist, and reach during shifts.
Experience:Retail
Skills:LeadershipCollaborationCommunicationCoachingAccountabilityAttention to detail

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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