Technical Success Manager

Darktrace
Los Angeles, Seattle, Denver
Workplace: OnsiteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer advocacy","Communication","Presentation","Stakeholder management","Cross-functional collaboration"]

Drive customer adoption of AI-driven cybersecurity technology by translating deployments into meaningful, measurable security outcomes. Build trusted relationships with security and IT stakeholders, create technical success plans, and use product usage/health indicators to spot adoption gaps and retention risks early. Lead mitigation planning for blockers and integration issues, provide technical health insights for renewals and QBRs, and support expansion, upsell, and cross-sell in partnership with the Account Executive.

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FursaFursa
Darktrace
Darktrace
1 month ago

Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Drive customer adoption of AI-driven cybersecurity technology by translating deployments into meaningful, measurable security outcomes. Build trusted relationships with security and IT stakeholders, create technical success plans, and use product usage/health indicators to spot adoption gaps and retention risks early. Lead mitigation planning for blockers and integration issues, provide technical health insights for renewals and QBRs, and support expansion, upsell, and cross-sell in partnership with the Account Executive.
Location: Los Angeles, Seattle, Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
  • •Create technical success plans that help customers adopt the platform, reduce risk, and achieve measurable value.
  • •Use product usage/engagement/health indicators to identify adoption gaps, underutilization, and retention risks.
  • •Guide customers through transition from deployment to active use to accelerate time-to-value and reduce handover friction.
  • •Provide technical health insights for renewal readiness and QBRs, and surface opportunities for expansion, upsell, and cross-sell.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Key Requirements

  • •3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or similar.
  • •Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Proven ability to drive adoption, retention, technical value realization, and customer health improvement.
  • •Translate complex technical concepts into clear guidance for customers and internal teams.
  • •Confident stakeholder engagement with security engineers, SOC analysts, system administrators, and technical leaders (SOC workflows, threat detection, or incident response desirable).
Experience:3+ yearsCybersecuritySaaSCloudEnterprise ITNetworking
Skills:Customer advocacyCommunicationPresentationStakeholder managementCross-functional collaboration

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn