Technical Success Manager
Darktrace
Los Angeles, Seattle, Denver
Workplace: OnsiteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer advocacy","Communication","Presentation","Stakeholder management","Cross-functional collaboration"]Drive customer adoption of AI-driven cybersecurity technology by translating deployments into meaningful, measurable security outcomes. Build trusted relationships with security and IT stakeholders, create technical success plans, and use product usage/health indicators to spot adoption gaps and retention risks early. Lead mitigation planning for blockers and integration issues, provide technical health insights for renewals and QBRs, and support expansion, upsell, and cross-sell in partnership with the Account Executive.
