Customer Support Analyst

Alfalaval
Panama
Full timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Organization","Attention to detail","Problem-solving","Analytical thinking","Time management"]

Manage the full customer order lifecycle—from purchase order receipt and creation in the ERP to coordinating manufacturing, tracking production and delivery, and supporting billing. Partner closely with clients and internal teams to ensure orders are accurate, on time, and aligned with agreed pricing and configurations. Resolve billing differences and escalated customer issues, keep order/customer data updated, and identify process improvements to strengthen customer satisfaction.

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FursaFursa
Alfalaval
Alfalaval
1 day ago

Customer Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage the full customer order lifecycle—from purchase order receipt and creation in the ERP to coordinating manufacturing, tracking production and delivery, and supporting billing. Partner closely with clients and internal teams to ensure orders are accurate, on time, and aligned with agreed pricing and configurations. Resolve billing differences and escalated customer issues, keep order/customer data updated, and identify process improvements to strengthen customer satisfaction.
Location: Panama
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the full lifecycle of customer orders from purchase order receipt through delivery and invoicing.
  • •Convert purchase orders into sales orders in the ERP, ensuring accuracy of information and alignment with agreed pricing and commercial terms.
  • •Create and manage manufacturing orders, coordinating execution with relevant factories.
  • •Track production schedules and delivery commitments, proactively communicating status, delays, changes, and estimated delivery dates to customers.
  • •Coordinate with internal teams (Operations, Manufacturing, Planning, Logistics, Finance & Accounting) to resolve billing issues and escalated customer situations, and manage modifications, cancellations, returns, and claims.

Key Requirements

  • •2 to 5 years of experience in customer support, customer service, order management, sales support, supply chain, or similar roles.
  • •Experience managing customer orders from receipt through delivery and invoicing.
  • •Experience converting customer purchase orders into sales orders, and coordinating manufacturing/production orders with factories or production centers.
  • •Hands-on experience working with ERP systems and knowledge of Order-to-Cash and Order Management processes.
  • •Intermediate English and strong organization, attention to detail, and ability to manage multiple priorities and deadlines.
Experience:2-5 yearsCustomer supportOrder managementSupply chain
Education:Bachelor's in Administración de Empresas, Ingeniería, Supply Chain, Logística, Comercio Internacional (u otras carreras relacionadas)
Skills:OrganizationAttention to detailProblem-solvingAnalytical thinkingTime management
Languages:English
Tech Stack:ERP

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn