Applied Materials

1 week ago

Customer Engineer, Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Manage regional customer engineering support for service agreements, startups, warranties, and system performance. Forecast financial, manpower, and operational needs; oversee inventories and RMA processes; maintain DSO and service reserve costs to ensure uptime and customer satisfaction. Lead and develop customer engineers by interviewing, hiring, training, setting goals, and establishing career plans while ensuring safety practices and effective escalation and reporting.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for customer programs including start ups, warranty, service agreements, and paid service.
•Identify and pursue service agreement business in conjunction with marketing and sales.
•Manage start ups, time/cost requirements, local inventories, and RMA procedures while maintaining DSO and reserve costs.
•Ensure customer satisfaction through system performance, prompt escalation of system downs, and accurate/timely reporting.
•Interview, hire, and train customer engineers; manage team goals and achievements; ensure safety practices and develop CE and managerial talent.

Key Requirements

•Demonstrates in-depth understanding of concepts, theories, and principles in the customer support job family.
•Forecast financial, manpower, and operational requirements for start up, warranty, service agreements, and paid service.
•Manages local inventories and RMA procedures while maintaining DSO according to goals.
•Leads customer engineering talent by interviewing, hiring, and training customer engineers, plus setting goals and controlling achievements.
•Ensures safety practices and compliance with Applied Materials’ Standards of Business Conduct.

Experience:ManufacturingEngineering

Skills:LeadershipProblem-solvingCommunicationTrainingInterpersonal influence

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 week ago

Customer Engineer, Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for customer programs including start ups, warranty, service agreements, and paid service.
•Identify and pursue service agreement business in conjunction with marketing and sales.
•Manage start ups, time/cost requirements, local inventories, and RMA procedures while maintaining DSO and reserve costs.
•Ensure customer satisfaction through system performance, prompt escalation of system downs, and accurate/timely reporting.
•Interview, hire, and train customer engineers; manage team goals and achievements; ensure safety practices and develop CE and managerial talent.

Key Requirements

•Demonstrates in-depth understanding of concepts, theories, and principles in the customer support job family.
•Forecast financial, manpower, and operational requirements for start up, warranty, service agreements, and paid service.
•Manages local inventories and RMA procedures while maintaining DSO according to goals.
•Leads customer engineering talent by interviewing, hiring, and training customer engineers, plus setting goals and controlling achievements.
•Ensures safety practices and compliance with Applied Materials’ Standards of Business Conduct.

Experience:ManufacturingEngineering

Skills:LeadershipProblem-solvingCommunicationTrainingInterpersonal influence

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor