IT Service Technician

GovCIO
United States
Workplace: OnsiteFull timeUSD 25.5 - 25.5 hourlyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities"]

Provide onsite IT support for a federal customer in Chatsworth, CA, handling ServiceNow ticket triage and on-call troubleshooting. Install, troubleshoot, and maintain networks and servers, perform routine maintenance, and apply OS patches/upgrades via SCCM. Support VPN/Citrix connectivity, cabling, wireless services, device encryption, and end-user training, while helping maintain asset inventories and disposal readiness.

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FursaFursa
GovCIO
GovCIO
7 hours ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide onsite IT support for a federal customer in Chatsworth, CA, handling ServiceNow ticket triage and on-call troubleshooting. Install, troubleshoot, and maintain networks and servers, perform routine maintenance, and apply OS patches/upgrades via SCCM. Support VPN/Citrix connectivity, cabling, wireless services, device encryption, and end-user training, while helping maintain asset inventories and disposal readiness.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide onsite support for IT activities, consult with help desks and technical teams, and resolve problems submitted via the ServiceNow ticketing system.
  • •Coordinate and perform operation/maintenance for networks and servers, including installing, troubleshooting, and maintaining equipment.
  • •Perform routine maintenance and analysis tasks such as hardware configuration and applying OS patches/upgrades via SCCM Software Center.
  • •Support user services including VPN/Citrix functionality, device encryption, mobile communication assistance, wireless services, cabling, and enterprise group support.
  • •Deliver tier 2 support (hardware troubleshooting, OS reinstall, device swapping), provide onsite training, and maintain asset inventory and disposal preparation.
Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

  • •High school with 0-2 years (or commensurate experience).
  • •US Citizen.
  • •High degree of technical proficiency with excellent problem-solving and analytical skills.
  • •Obtain A+, ITIL Foundation, and HDI certification.
  • •Within six months of hire, obtain Security+, Network+, or Server+ and maintain Public Trust Clearance.
Education:High School
Skills:Problem-solvingAnalytical abilities
Certifications:A+ITIL FoundationHDISecurity+Network+Server+
Languages:English
Tech Stack:ServiceNowSCCMMicrosoft Operating SystemsVPNCitrix

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn