Engagement Manager

Own the end-to-end managed services client experience for healthcare organizations using InterSystems platforms, from onboarding and steady-state operations through renewal and expansion. Serve as the primary executive point of accountability, ensuring reliable delivery, SLA performance, regulatory compliance (e.g., HIPAA), and alignment between contractual scope and real-world healthcare outcomes. Coordinate cross-functional teams across delivery, engineering, cloud, and support to drive adoption, optimization, risk mitigation, and measurable client value.