Engagement Manager

InterSystems
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Relationship management","Risk management","Financial management","Stakeholder management","Continuous improvement"]

Own the end-to-end managed services client experience for healthcare organizations using InterSystems platforms, from onboarding and steady-state operations through renewal and expansion. Serve as the primary executive point of accountability, ensuring reliable delivery, SLA performance, regulatory compliance (e.g., HIPAA), and alignment between contractual scope and real-world healthcare outcomes. Coordinate cross-functional teams across delivery, engineering, cloud, and support to drive adoption, optimization, risk mitigation, and measurable client value.

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FursaFursa
InterSystems
InterSystems
5 months ago

Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end managed services client experience for healthcare organizations using InterSystems platforms, from onboarding and steady-state operations through renewal and expansion. Serve as the primary executive point of accountability, ensuring reliable delivery, SLA performance, regulatory compliance (e.g., HIPAA), and alignment between contractual scope and real-world healthcare outcomes. Coordinate cross-functional teams across delivery, engineering, cloud, and support to drive adoption, optimization, risk mitigation, and measurable client value.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the full managed services lifecycle for healthcare clients using InterSystems platforms, including onboarding, steady-state operations, renewal, and expansion.
  • •Ensure successful transition from implementation or sales to operational support with clear scope, service definitions, and readiness criteria.
  • •Establish governance structures with operational reviews, executive business reviews, and regulatory reporting requirements.
  • •Maintain documented success plans aligned to clinical, operational, and interoperability objectives and lead discussions on performance, scope changes, incidents, and contract alignment.
  • •Oversee incident management and drive compliance with healthcare regulations and data protection requirements while monitoring service consumption, client health metrics, and risks.

Key Requirements

  • •7+ years of experience in enterprise client-facing roles (managed services, SaaS, healthcare IT, consulting, or cloud operations).
  • •Demonstrated experience supporting InterSystems healthcare platforms (IRIS for Health, HealthShare, IntelliCare, and/or TrakCare).
  • •Experience managing executive relationships within healthcare organizations.
  • •Strong financial acumen to manage service margins and performance of managed services engagements.
  • •Experience with healthcare interoperability standards (HL7 v2, FHIR, CDA, DICOM) and regulated environments with HIPAA (or equivalent).
Experience:7+ yearsHealthcare ITSaaSManaged servicesCloud operationsConsulting
Education:Bachelor's in Computer Science, Engineering or related technical field
Skills:Relationship managementRisk managementFinancial managementStakeholder managementContinuous improvement
Certifications:ITIL
Languages:English
Tech Stack:InterSystems IRISIRIS for HealthHealthShareIntelliCareTrakCareInteroperability platformsHL7 v2FHIRCDADICOMHIPAACloud-hosted healthcare platformsHybrid infrastructureITILSLAIncident management

Company Brief

InterSystems
Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Cambridge, United States
Founded: 1978
WebsiteLinkedIn