Technical Account Manager, Enterprise

Hightouch
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsSkills: ["Communication","Collaboration","Problem-solving","Empathy","Project management"]

Bridge between customers and the product to ensure Enterprise clients are onboarded successfully, see continued value, and achieve increased adoption. You’ll guide technical discussions, understand customer use cases, collaborate with cross-functional teams, and influence product improvements while ensuring a great customer experience for Fortune 5000 accounts.

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FursaFursa
Hightouch
Hightouch
1 year ago

Technical Account Manager, Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Bridge between customers and the product to ensure Enterprise clients are onboarded successfully, see continued value, and achieve increased adoption. You’ll guide technical discussions, understand customer use cases, collaborate with cross-functional teams, and influence product improvements while ensuring a great customer experience for Fortune 5000 accounts.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Retention and expansion of our largest Enterprise customers as part of the Customer Success team
  • •Collaborate with Sales to strategize on how to increase the adoption of Hightouch within large organizations
  • •Deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
  • •Provide customers with clear proactive technical guidance and expertise across all our products
  • •Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations and surface use cases to Engineering

Pay and Benefits

Perks:Equity

Key Requirements

  • •5-10 years in a client-facing and/or technology-focused role combining business experience with technical acumen
  • •Experience managing and executing technical projects with a customer-first attitude and empathy
  • •Excellent project management and communication skills
  • •Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools)
  • •Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen
Experience:5-10 yearsEnterprise softwareSaaSMarketing technology
Skills:CommunicationCollaborationProblem-solvingEmpathyProject management
Languages:English
Tech Stack:APIsDatabasesSnowflakeDatabricks

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn