Senior Virtual Relationship Manager.Business Banking-VRM SME

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Customer focus","Adaptability","Influence and negotiation","Planning and organizing"]

Manage an assigned portfolio of Platform/Neobiz customer relationships through outbound calling channels. Drive financial and non-financial targets by delivering relationship management and upselling, cross-selling, and deep-selling bank products. Own customer profiling and KYC/AML governance quality, maintain a superior customer service experience, and support resolution of queries and complaints in line with regulatory requirements.

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FursaFursa
Mashreq
Mashreq
3 months ago

Senior Virtual Relationship Manager.Business Banking-VRM SME

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage an assigned portfolio of Platform/Neobiz customer relationships through outbound calling channels. Drive financial and non-financial targets by delivering relationship management and upselling, cross-selling, and deep-selling bank products. Own customer profiling and KYC/AML governance quality, maintain a superior customer service experience, and support resolution of queries and complaints in line with regulatory requirements.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a set of existing Platform/Neobiz relationships via outbound calling channels.
  • •Achieve assigned financial and non-financial targets through relationship management and upselling/deep-selling/cross-selling other bank products.
  • •Ensure relationship quality by completing KYC reviews and monitoring for due diligence and anti-money laundering procedures.
  • •Deliver key financial KPIs and generate revenue from FX, trade (LC), bank guarantees, insurance, and investments.
  • •Maintain portfolio governance by updating KYC and other requirements, assisting compliance/AML/FP&I efforts, and resolving customer queries and complaints.

Key Requirements

  • •University graduate, preferably with a finance/banking or maths component.
  • •Minimum 3-5 years of experience in business banking as RM/VRM.
  • •Excellent knowledge of business banking products including FX, TWC, insurance, and investments.
  • •Excellent communication skills (oral and written).
  • •Computer literate and very customer focused.
Experience:3-5 years
Skills:CommunicationCustomer focusAdaptabilityInfluence and negotiationPlanning and organizing

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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