Quantum Metric

1 month ago

Senior Solutions Engineer - Voice of Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Senior VOC Solutions Engineer leads strategic pre-sales activities and technical enablement for the Voice of Customer product line. You’ll define and execute the technical sales strategy, translate product capabilities into market-facing value, mentor the SE team, develop compelling demos and POCs, and support complex sales cycles across US-based customers, traveling up to 25%.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute the technical sales strategy for the VOC product line in collaboration with the Head of Sales Engineering
•Partner with the VOC Product GTM team to translate product capabilities into compelling value propositions and sales tools
•Serve as the VOC industry authority for Field Sales and Sales Engineering, providing guidance on market trends and customer pain points
•Develop and scale Field Expertise through training programs, workshops, and resources for the SE team
•Create and maintain sales assets (master deck, competitive positioning, best-practice guides) and engage in key sales cycles with executive and technical buyers

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid LeaveParental Leave

Key Requirements

•8+ years of experience in the Voice of Customer (VOC) industry with deep understanding of platforms, methodologies, and best practices
•5+ years in a Sales Engineering or Pre-Sales role with a proven revenue track record
•Leadership or mentorship experience within a Sales Engineering organization and collaboration with Product Management, Marketing, and Sales on GTM plans

Experience:8+ yearsVoice of CustomerSaaSEnterprise softwareSales engineering

Skills:PresentationCommunicationProblem-solvingLeadershipStrategic thinking

Languages:English

Company Brief

Quantum Metric

Provides a digital experience analytics platform that captures, analyzes, and visualizes customer interactions to help product, engineering, and design teams identify friction, prioritize improvements, and accelerate digital product outcomes.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Denver, United States

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Quantum Metric

1 month ago

Senior Solutions Engineer - Voice of Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute the technical sales strategy for the VOC product line in collaboration with the Head of Sales Engineering
•Partner with the VOC Product GTM team to translate product capabilities into compelling value propositions and sales tools
•Serve as the VOC industry authority for Field Sales and Sales Engineering, providing guidance on market trends and customer pain points
•Develop and scale Field Expertise through training programs, workshops, and resources for the SE team
•Create and maintain sales assets (master deck, competitive positioning, best-practice guides) and engage in key sales cycles with executive and technical buyers

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid LeaveParental Leave

Key Requirements

•8+ years of experience in the Voice of Customer (VOC) industry with deep understanding of platforms, methodologies, and best practices
•5+ years in a Sales Engineering or Pre-Sales role with a proven revenue track record
•Leadership or mentorship experience within a Sales Engineering organization and collaboration with Product Management, Marketing, and Sales on GTM plans

Experience:8+ yearsVoice of CustomerSaaSEnterprise softwareSales engineering

Skills:PresentationCommunicationProblem-solvingLeadershipStrategic thinking

Languages:English

Company Brief

Quantum Metric

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Denver, United States

Founded: 2015

Website LinkedIn