Multilingual Customer Experience Specialist (French & English Speaker)

Handle customer inquiries for global card, banking, merchant, and commercial customers across phone, chat, and mobile messaging. Build trusted relationships through a consultative approach and first-contact resolution, while documenting interactions accurately. Meet performance targets for quality, productivity, and compliance in a fast-paced environment. Use multiple digital tools to analyze issues, identify root causes, and deliver effective, timely solutions—ensuring exceptional customer experience.