Returns Coordinator

Davies
Anywhere
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Problem-solving","Workload organization","Teamwork","Initiative","Process understanding"]

Manage the off-hire process of hire vehicles in Davies’ Vehicle Replacement Group, prioritizing off-hire actions to support business profit. Coordinate customer collections by phone and via text/email, process returns with suppliers using internal procedures and SLA’s, and handle missed/uncollected vehicles and associated charges. Maintain inboxes and off-hire systems, complete supplier reports, and support the team leader by meeting deadlines.

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Davies
Davies
2 days ago

Returns Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 1 week ago

Job Summary

Manage the off-hire process of hire vehicles in Davies’ Vehicle Replacement Group, prioritizing off-hire actions to support business profit. Coordinate customer collections by phone and via text/email, process returns with suppliers using internal procedures and SLA’s, and handle missed/uncollected vehicles and associated charges. Maintain inboxes and off-hire systems, complete supplier reports, and support the team leader by meeting deadlines.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Ensure priority off-hires are actioned first for the benefit of the business.
  • •Communicate with customers to arrange vehicle collection by phone and follow up via text/email.
  • •Process off-hire of vehicles with suppliers following internal procedures and SLA’s.
  • •Handle cases where customers refuse to return or want to retain vehicles by contacting referrers.
  • •Take responsibility for the off-hire inbox workflow (emails, uploading information, supplier reports, and updating the VRG system).

Pay and Benefits

Perks:PensionLife AssuranceCycle ToLease CarEapDental

Key Requirements

  • •Previous experience in a busy customer services role.
  • •Proactive in solving problems and organizing your own workload.
  • •Quick learner with an ability to understand processes.
  • •Good overall technology skills, including Microsoft Office packages.
  • •Work well within the team and use your own initiative.
Skills:Problem-solvingWorkload organizationTeamworkInitiativeProcess understanding
Tech Stack:Microsoft Office

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor