Akamai Technologies

1 month ago

Support Delivery Manager II (Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Trusted advisor for high-value customers in a technical support context, owning strategic accounts, driving data-driven process improvements, and managing escalations. Collaborates with Engineering, Product, and Operations to unblock issues and implement root-cause fixes, while modeling calm, customer-centric leadership in high-pressure situations.

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Take ownership of strategic accounts as a trusted advisor across business and technical domains to drive satisfaction
•Own a data-driven approach to inform support, process improvements and increase operational efficiency for customers
•Drive structured escalation management with clear problem definition, action plans, risk assessment, and executive-level communication
•Collaborate with technical and business teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives
•Partner with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes

Key Requirements

•6+ years of experience in customer support, service delivery, or technical account management roles
•Experience in account management or customer success in a technical environment or in technical support
•Demonstrated ability to analyze data to identify continuous process improvements for service delivery
•Strong understanding of networking, internet protocols (DNS, HTTP, TCP/IP), and core security or compute fundamentals
•Excellent written, verbal, and presentation skills with ability to communicate complex technical content to diverse audiences

Experience:6+ yearsCustomer supportTechnical account managementAccount managementData analytics

Skills:CommunicationLeadershipProblem-solvingStakeholder managementPresentation

Languages:MandarinCantonese

Tech Stack:DNSHTTPTCP/IPSecurityNetworking

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 month ago

Support Delivery Manager II (Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Take ownership of strategic accounts as a trusted advisor across business and technical domains to drive satisfaction
•Own a data-driven approach to inform support, process improvements and increase operational efficiency for customers
•Drive structured escalation management with clear problem definition, action plans, risk assessment, and executive-level communication
•Collaborate with technical and business teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives
•Partner with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes

Key Requirements

•6+ years of experience in customer support, service delivery, or technical account management roles
•Experience in account management or customer success in a technical environment or in technical support
•Demonstrated ability to analyze data to identify continuous process improvements for service delivery
•Strong understanding of networking, internet protocols (DNS, HTTP, TCP/IP), and core security or compute fundamentals
•Excellent written, verbal, and presentation skills with ability to communicate complex technical content to diverse audiences

Experience:6+ yearsCustomer supportTechnical account managementAccount managementData analytics

Skills:CommunicationLeadershipProblem-solvingStakeholder managementPresentation

Languages:MandarinCantonese

Tech Stack:DNSHTTPTCP/IPSecurityNetworking

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn