Cisco

2 days ago

Customer Success Platform Area TAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Fuel customer value by acting as a Splunk Core expert for a Customer Success Platform Area. Partner with Sales and Customer Success teams to drive onboarding and enablement, assess account health and renewal risk, and deliver up to 90 days of strategic, case-based technical consulting. Guide teams and decision makers on optimal Splunk Enterprise/Cloud usage, architecture, implementation, configuration, and optimization across complex environments.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a Splunk Core expert (Enterprise/Cloud) and guide account teams and customers on optimal platform use.
•Partner with Sales/Customer Success roles to support area-aligned customers and drive value realization.
•Deliver onboarding and enablement via workshops and prescriptive guidance, achieving onboarding milestones.
•Assess account health and risks by engaging Technical Success/Area aligned teams, focusing on telemetry risk signals and renewal risk windows.
•Provide strategic, case-based technical consulting (up to 90 days), including enterprise architecture guidance, implementation, configuration, and optimization in complex environments.

Pay and Benefits

Salary: USD 161,900 - 205,600 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsurancePaid HolidaysPaid Leave

Key Requirements

•Several years of experience administering and using Splunk Core (Enterprise/Cloud), with strong Splunk architecture and data onboarding experience.
•Strong SPL (Search Processing Language) skills.
•Solid experience in technical consulting or big-data analytics.
•Proficiency with scripting (bash), application development (Java, Python, .NET), and working with databases and analytical tools.
•Hands-on experience with Splunk product implementation (focus and Splunk Cloud).

Experience:Big-data analytics

Skills:Relationship managementConflict resolutionInfluencing/negotiatingProblem identificationCommunication

Certifications:Splunk ConsultantSplunk Cloud Administration Certified

Tech Stack:SplunkSplunk EnterpriseSplunk CloudSPLBashJavaPython.NETDatabasesEdge ProcessorIngest ProcessorFederated SearchDDAA

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

2 days ago

Customer Success Platform Area TAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a Splunk Core expert (Enterprise/Cloud) and guide account teams and customers on optimal platform use.
•Partner with Sales/Customer Success roles to support area-aligned customers and drive value realization.
•Deliver onboarding and enablement via workshops and prescriptive guidance, achieving onboarding milestones.
•Assess account health and risks by engaging Technical Success/Area aligned teams, focusing on telemetry risk signals and renewal risk windows.
•Provide strategic, case-based technical consulting (up to 90 days), including enterprise architecture guidance, implementation, configuration, and optimization in complex environments.

Pay and Benefits

Salary: USD 161,900 - 205,600 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsurancePaid HolidaysPaid Leave

Key Requirements

•Several years of experience administering and using Splunk Core (Enterprise/Cloud), with strong Splunk architecture and data onboarding experience.
•Strong SPL (Search Processing Language) skills.
•Solid experience in technical consulting or big-data analytics.
•Proficiency with scripting (bash), application development (Java, Python, .NET), and working with databases and analytical tools.
•Hands-on experience with Splunk product implementation (focus and Splunk Cloud).

Experience:Big-data analytics

Skills:Relationship managementConflict resolutionInfluencing/negotiatingProblem identificationCommunication

Certifications:Splunk ConsultantSplunk Cloud Administration Certified

Tech Stack:SplunkSplunk EnterpriseSplunk CloudSPLBashJavaPython.NETDatabasesEdge ProcessorIngest ProcessorFederated SearchDDAA

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor