Customer Experience Banker Non NMLS - Tupelo, MS

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales process","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, delivering excellent service and resolving issues while accurately processing transactions. Proactively identify customer goals and needs, educate customers on deposit and lending products, and grow relationships through disciplined follow-up, outbound calling, and partner referrals. Guide customers to other bank areas to deepen partnerships while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker Non NMLS - Tupelo, MS

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, delivering excellent service and resolving issues while accurately processing transactions. Proactively identify customer goals and needs, educate customers on deposit and lending products, and grow relationships through disciplined follow-up, outbound calling, and partner referrals. Guide customers to other bank areas to deepen partnerships while adhering to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Educate customers on consumer deposit products and consumer lending.
  • •Proactively identify opportunities to grow customer relationships through follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •At least 1 year of customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Ability to understand and educate customers on consumer deposit products and consumer lending.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementSales processCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn