Customer Experience Systems Senior Associate

Instacart
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: mastersSkills: ["Collaboration","Stakeholder communication"]

Build streamlined customer relationship workflows that improve how Instacart teams handle cases, communicate internally, and deliver successful customer journeys. You’ll analyze CRM data for insights, manage CRM process optimization, and oversee data migration and integration. Partner across CX teams to maintain Salesforce Service Cloud improvements, track value and risk for CRM initiatives, and deliver reporting that monitors data quality and supports ongoing system efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Instacart
Instacart
2 weeks ago

Customer Experience Systems Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Build streamlined customer relationship workflows that improve how Instacart teams handle cases, communicate internally, and deliver successful customer journeys. You’ll analyze CRM data for insights, manage CRM process optimization, and oversee data migration and integration. Partner across CX teams to maintain Salesforce Service Cloud improvements, track value and risk for CRM initiatives, and deliver reporting that monitors data quality and supports ongoing system efficiency.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze CRM data to discover trends and insights that inform business decisions.
  • •Guide data migration and integration with other systems to maintain seamless workflows.
  • •Manage business requirements and optimize CRM workflows for improved efficiency.
  • •Maintain Salesforce Service Cloud changes and backlog tied to agent and system efficiency.
  • •Design and deliver regular reports to stakeholders to continuously monitor CRM data quality.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •Master’s degree in Data Science, Information Systems, or a related field (or foreign equivalent).
  • •2+ years of experience in the job offered or related work.
  • •2+ years working with Salesforce Service Cloud, HubSpot, or other CRM platforms.
  • •2+ years developing process optimization methods for CRM workflows.
  • •2+ years monitoring, analyzing, and managing CRM data quality.
Experience:2+ years
Education:Master's in Data Science, Information Systems, or related field
Skills:CollaborationStakeholder communication
Languages:English
Tech Stack:Salesforce Service CloudHubSpotCRMSalesforce

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn