Junior Customer Relations Executive

Ebury
Vilnius
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Multitasking","Problem-solving","Attention to detail","Commercial awareness"]

Support a portfolio of corporate clients trading online through the EBO platform by providing daily operational and trading assistance. Serve as a client-facing point of contact, resolving issues as they arise while handling multiple enquiries across platforms. Promote the product offering, identify new opportunities to grow key accounts, and maintain accuracy when working with FX trade booking, banking information, and high-value payments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ebury
Ebury
5 days ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support a portfolio of corporate clients trading online through the EBO platform by providing daily operational and trading assistance. Serve as a client-facing point of contact, resolving issues as they arise while handling multiple enquiries across platforms. Promote the product offering, identify new opportunities to grow key accounts, and maintain accuracy when working with FX trade booking, banking information, and high-value payments.
Location: Vilnius
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide daily operational and trading assistance as the point of contact for a portfolio of 300 corporate clients.
  • •Ensure clients have Ebury as their main platform for trading and making payments internationally.
  • •Handle multiple enquiry types simultaneously across several platforms, managing workload around deadlines.
  • •Work accurately with currency trade booking, banking information, and high-value/volume payments.
  • •Promote the company offering, identify new opportunities to grow key accounts, and help resolve issues preemptively.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Fluency in Lithuanian and English at a professional level.
  • •Strong written and verbal communication skills for a busy client-facing environment.
  • •Confidence liaising across internal departments to find solutions and resolve client issues.
  • •Knowledge of FX and working experience (preferred).
  • •Experience with Microsoft suite, particularly Excel.
Experience:Client servicingFX
Skills:CommunicationMultitaskingProblem-solvingAttention to detailCommercial awareness
Languages:LithuanianEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn