Customer Success Manager -French speaker

Salesforce
Dublin
Full timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsSkills: ["Consulting","Trusted advisor","Executive communication","Risk mitigation","Stakeholder management"]

Drive customer value by partnering with accounts to accelerate business and technology outcomes with Salesforce. Use the Customer Success Methodology to assess goals, develop adoption paths, and evangelize Salesforce capabilities across Clouds. Build executive-level relationships, guide governance and organizational change, and identify risks early to create mitigation plans. Provide hands-on product expertise and proactively communicate technical updates, outages, and lifecycle changes while advising on additional services when needed.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Success Manager -French speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Drive customer value by partnering with accounts to accelerate business and technology outcomes with Salesforce. Use the Customer Success Methodology to assess goals, develop adoption paths, and evangelize Salesforce capabilities across Clouds. Build executive-level relationships, guide governance and organizational change, and identify risks early to create mitigation plans. Provide hands-on product expertise and proactively communicate technical updates, outages, and lifecycle changes while advising on additional services when needed.
Location: Dublin
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use the Customer Success Methodology to understand customer goals, assess capabilities, and recommend actions to achieve business and technology objectives.
  • •Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds.
  • •Guide customers on organizational strategy, governance, and organizational change standard processes based on customer needs.
  • •Apply hands-on Salesforce product knowledge to support customer business priorities, roadmap, and adoption planning.
  • •Proactively identify customer risks and work with the account team to build and deliver risk mitigation and adoption plans, including communicating relevant technical updates.

Key Requirements

  • •7-10 years of relevant industry expertise.
  • •In-depth knowledge of one or more lines of business, including a specific cloud or industry.
  • •Strong consulting skills with demonstrated results as a trusted advisor driving customer business value.
  • •Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
  • •Fluency in French & English is required; degree or equivalent proven experience required.
Experience:7-10 years
Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationStakeholder management
Languages:FrenchEnglish
Tech Stack:SalesforceAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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